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Delivery and Returns
At Collar and Cuffs London we are committed to providing you with exceptional customer service and making your shopping experience easy.
 
Delivery (excluding custom-made shirts)

United Kingdom

For our customers with a United Kingdom address, delivery is usually within 5 working days of us receiving payment (for items that we have in stock). Our competitive delivery charges are shown below; get sensational menswear delivered directly to your door.


Standard delivery is just £4.95. You can order multiple items and still pay this single delivery cost, offering even better value for money. *

You can also use our Get it in 2 service for delivery within 2 working days of us receiving payment (for items that we have in stock), this service costs just £10.95. You can order multiple items and still pay this single delivery cost, offering even better value for money. *

European Union

For customers with an address within the European Union, delivery is usually within 15 working days of us receiving payment (for items that we have in stock). We are able to deliver directly to your door for £8.95. Order multiple items and still pay this single delivery cost, giving you even better value for money. *


Rest of the World

For our customers based in the rest of the world, delivery is usually within 15 working days of us receiving payment (for items that we have in stock). Delivery costs £14.95 to secure your item directly to your door. Order multiple items and still pay this single delivery cost, giving you even better value for money. **


We aim to look after our customers’ needs by delivering to as many countries as possible. The countries that we currently deliver to are those included in the UK Royal Mail’s International Signed For delivery service.

Delivery summary

Region Type Cost Timeframe
UK
UK
EU
Worldwide
Standard
Get it in 2
Standard
Standard
£4.95
£10.95
£8.95
£14.95
5 working days
2 working days
15 working days
15 working days

Delivery - Custom-made shirts

For our custom-made shirts, delivery is usually within 4-6 weeks of us receiving payment and us being in receipt of your requirements. Standard delivery is just £9.95 per order. Custom-made shirts are always considered a separate order to other Collar and Cuffs London products, if you order other products two delivery charges are payable.


Returns and Exchanges

We want you to be delighted with your purchase from Collar and Cuffs London, that is why we offer the Collar and Cuffs London 60 day guarantee. If you are not totally satisfied with an item purchased from us you can return it to us within 60 days of purchase. Custom-made shirts are excluded from the 60 day guarantee. For all other items we will pay a full refund of the purchase price of the returned item(s) excluding delivery costs. Alternatively, we will exchange the item (excluding custom-made shirts) for another product up to the value of the purchase price.


Our 60 day guarantee does not extend to Sale items, if you wish to return a Sale item, you can do within 14 days of receiving your item(s).

Additionally, for online sales, if you wish to cancel your contract with us, you have a right to do so within 14 days of receiving your item(s). Please take reasonable care of items while they are in your possession and we ask that you return goods with the original packaging. We will pay a refund of the cost that you have paid to us in relation to the item(s) that you are returning. Custom-made shirt purchases are excluded and are not entitled to a refund. Please inform us in writing if you wish to cancel your contract and return the item(s) to us as soon as possible.

If you wish to return a product, this is at your own cost; please obtain a proof of postage from the Post Office. Please use the Returns and Exchanges Slip sent with your product. Once we have received the returned product, we will arrange for a prompt refund or exchange to be made. If you are requesting an exchange, please complete the exchange section of the Returns and Exchanges Slip.

We are usually able to pay refunds within 14 days of us notifying you that you are entitled to a refund. This notification will be provided to you once we have the returned item in our possession and we are satisfied that our Terms and Conditions have been met.

If an item is deemed by us to be defective:
  1. For items excluding custom-made shirts we will refund your purchase price and the delivery costs that you have paid. This would include reasonable postage costs incurred by you for returning the item(s) to us.
  2. For custom-made shirts, where the shirt can be altered or the defect can be remedied, we will fix the problem and return the shirt to you. If the defect cannot be remedied we will either decide to exchange the item or provide a refund of the purchase price and delivery costs. We will include reasonable postage costs incurred by you for returning the item to us.
Refunds will usually be paid to you using the same method that you used when purchasing your items.

Also see our Terms and Conditions.

* Items must be ordered at the same time and are subject to a maximum of 8 items.

** Items must be ordered at the same time and are subject to a maximum of 4 items.
 
   
     
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