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  • Delivering The Collar And Cuffs London Experience…

Delivery and Returns

At Collar and Cuffs London we are committed to providing you with exceptional customer service and making your shopping experience easy.


Delivery - Excluding Custom-Made Shirts

UK Customers

For our customers with a United Kingdom address, delivery is usually within 5 working days of us receiving payment (for items that we have in stock). Our competitive delivery charges are shown below; get sensational menswear delivered directly to your door.

Standard delivery is just £4.95. You can order multiple items and still pay this low single delivery cost, offering even better value for money.

You can also use our Expedited service for delivery within 2 working days of us receiving payment (for items that we have in stock). We use Royal Mail or DHL for this service which costs just £9.95. Furthermore, if we receive payment by 12noon Monday to Friday (London time), we will endeavour to despatch your order the same day meaning you can receive your order as quickly as possible. You can also order multiple items and still pay this single delivery cost, offering even better value for money.



European Union Customers

For customers with an address within the European Union, standard delivery is usually within 5-9 working days of us receiving payment (for items that we have in stock). We are able to deliver directly to your door for £9.95. Order multiple items and still pay this single delivery cost, giving you even better value for money.

For selected EU countries, you can also use our Expedited service for delivery within 2-3 working days of us receiving payment (for items that we have in stock).  We use DHL or FedEx for this service which costs just £24.95.  Furthermore, if we receive payment by 12noon Monday to Friday (London time), we will endevaour to despatch your order the same day meaning you can receive your order as quickly as possible.  You can also order multiple items and still pay this single delivery cost, offering even better value for money. 



Rest of the World Customers

For our customers based in the rest of the world, delivery is usually within 5-12 working days of us receiving payment (for items that we have in stock). We use Royal Mail, FedEx or DHL for this service which costs just £19.95. Order multiple items and still pay this single delivery cost, giving you even better value for money.
 
We aim to look after our customers’ needs by delivering to as many countries as possible. The countries that we currently deliver to can be found on DHL's website.


Delivery Summary

Region Type Cost Timeframe
UK Standard £4.95 5 working days
UK Expedited £9.95 2 working days
EU Standard £9.95 5-9 working days
EU Expedited £24.95 2-3 working days
Worldwide Standard £19.95 5-12 working days

 


Delivery - Custom-made shirts

For our custom-made shirts, delivery is usually within 4-6 weeks of us receiving payment and us being in receipt of your requirements.
 
 

Returns and Exchanges

We want you to be delighted with your purchase from Collar and Cuffs London, that is why we offer the Collar and Cuffs London 60 day guarantee. If you are not totally satisfied with an item purchased from us you can return it to us within 60 days of purchase. Custom-made shirts are excluded from the 60 day guarantee. For all other items we will pay a full refund of the purchase price of the returned item(s) excluding delivery costs. Alternatively, we will exchange the item (excluding custom-made shirts) for another product up to the value of the purchase price.

Our 60 day guarantee does not extend to Sale items, if you wish to return a Sale item, you can do so within 14 days of receiving your item(s).

Additionally, for online sales, if you wish to cancel your contract with us, you have a right to do so within 14 days of receiving your item(s). Please take reasonable care of items while they are in your possession and we ask that you return goods with the original packaging. We will pay a refund of the cost that you have paid to us in relation to the item(s) that you are returning.  Custom-made shirt purchases are excluded and are not entitled to a refund. Please inform us in writing if you wish to cancel your contract and return the item(s) to us as soon as possible

If you wish to return a product, this is at your own cost; please obtain a proof of postage from the Post Office. Please use the Returns and Exchanges Slip sent with your product. Once we have received the returned product, we will arrange for a prompt refund or exchange to be made. If you are requesting an exchange, please complete the exchange section of the Returns and Exchanges Slip indicating which item(s) you require.
 
We are usually able to pay refunds within 14 days.

If an item is deemed by us to be defective:
 
  • 1) For items excluding custom-made shirts we will refund your purchase price and the delivery costs that you have paid. This would include reasonable postage costs incurred by you for returning the item(s) to us.
  • 2) For custom-made shirts, where the shirt can be altered or the defect can be remedied, we will fix the problem and return the shirt to you. If the defect cannot be remedied we will either decide to exchange the item or provide a refund of the purchase price and delivery costs. We will include reasonable postage costs incurred by you for returning the item to us.

Refunds will usually be paid to you using the same method that you used when purchasing your items.

Please see our Terms and Conditions for further details.
 

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