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  • Respecting Your Privacy…

Privacy Policy

At Collar and Cuffs London, our passion is to bring you menswear renowned for its sensational quality and style, great value for money and exceptional customer service.  This extends to ensuring that your privacy is respected and that we are clear on how your information is used.

Our Privacy Policy covers important privacy matters including how we collect information from you, how we use this information and how we look after it.  We comply with all relevant aspects of the United Kingdom Data Protection Act 1998.


At Collar and Cuffs London we take your privacy very seriously and you can be assured that
we will never sell your personal details to any third party.


Information we collect from you
The information that we collect about you is shown below, this helps us provide the exceptional customer service that we are passionate about.

  1. Your name
  2. Your telephone number(s)
  3. Your address
  4. Your email address
  5. Your payment details
  6. Any other information provided by you on our website forms
  7. Information on your IP address, cookies, operating system and surfing patterns
  8. Information we collect when you telephone us or write to us
  9. Other information on occasion to help us improve our products and services


How we use your information
We collect the above information to process your order, to help us understand what products and services you need from us, to offer you products and services that we think may be of interest to you, to help improve our products and services, to help improve our website and to carry out market research.

We may use aggregated statistics so we can enhance our service and website.  This information may be provided to third parties however will not include information that can be used to identify any individual.


Ensuring your information is protected
Information you provide to us through our website is encrypted; this technology protects your information whilst it is being transmitted over the internet.   Once it reaches Collar and Cuffs London, it is stored securely and can only be processed by authorised Collar and Cuffs London employees.


Information disclosure
W
e take the security of your information very seriously and fully comply with the requirements of the United Kingdom Data Protection Act.  You can rest assured that the information we hold is to provide you with exceptional customer service.  We will not pass your individual details to any third party, other than:

  1. If we are legally required to do so by the appropriate authorities e.g. the Police, Courts of Law.  This is by no means routine and would only happen if we were asked to do so.
  2. With regard to your credit and debit card details, we do not store these on our servers.  This does mean that you will be asked to enter your card details each time you shop with us, however we believe this provides you with added security.  We have carefully selected Worldpay to process your card payments; we pass information to them so they can validate it during the transaction.  Worldpay is regulated by the Financial Conduct Authority. 
  3. To keep you informed of our latest offers and company information, if you have subscribed to receive our newsletter, we may pass your email address to a partner company who sends the newsletter; this company may store the data on a secure server outside the European Union.  They adhere to strict standards of data protection that we expect in the UK and never sell or pass this data to anyone else.
  4. To calculate Valued Added Tax (VAT) amounts due in the UK and EU.  This includes disclosure to tax authorities and our agents to calculate tax due.
  5. For delivery services where we will pass details of your name and address so your item(s) can be delivered to you.  For tracked deliveries, if you have provided a mobile telephone number, we may provide this to the carrier so they can keep you informed of the location of your parcel, offer alternative delivery dates etc.

Only authorised employees within Collar and Cuffs London use information collected from individual customers on a need to know basis.


Giving you access to the information we hold about you
You are able to ask us what information we hold about you, on the proviso that we are given reasonable notice of such a request.  A reasonable fee may be charged for this information (up to £10).  If any details we hold are incorrect you can ask us to amend them.


Keeping you informed about our products and services
We may use information you have provided to us to contact you regarding our products, services and special offers.  We may contact you by post, fax, email, social networking websites or text message.  Please be assured that we are respectful of your time and we limit the frequency of our communications to you to a reasonable amount.

If at any point you no longer wish to receive such information please inform us via the Contact Us link on the website. We will act on this in a reasonable period of time, usually within 30 days.


Cookies
Like most interactive websites, our site uses cookies to enable us to retrieve user details for each visit.  Cookies are used in some areas of our site to enable the functionality of this area and provide an enhanced customer experience when you return.  Please ensure your browser is set to accept cookies to allow us to provide this enhanced service to you.


Links to this website 
Y
ou may not create a link to any page of this website without our prior written consent.  If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out in our Terms and Conditions will apply to your use of this website by linking to it.


Links from this website 
We do not monitor or review the content of other parties’ websites which are linked to from this website.  Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material.  Please be aware that we are not responsible for the privacy practices, or content, of these sites.  When leaving our site, we encourage users to read the privacy statements of these sites.  You should evaluate the security and trustworthiness of any other site accessed through this site yourself, before disclosing any personal information to them.  We will not accept any responsibility for any loss or damage in whatever manner, howsoever caused.


Last reviewed 15 September 2016

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